Customer Support Assistant

Written By Callum Youle

Manchester | Full-Time | £24,000

Our Clients are a friendly, family run business working within the electronics, aerospace, automotive and finishing industries supplying specialist adhesive tapes and component parts.

We are looking to expand our team with a Customer Support Assistant, this is a Full Time position.

  • Respond to customer enquiries via email and phone, ensuring timely and professional support

  • Handling pre-sale and post-sale customer service enquiries

  • Maintain accurate customer information, regularly updating records as necessary.

  • Working alongside the sales team in day-to-day sales activities

  • Provide product information, shipping updates, and assistance with tracking orders.

  • Handle sensitive customer information with confidentiality and professionalism.

  • Carry out additional tasks as required.

They want to hear from bright, reliable, and self-motivated individuals who have:

  • A strong customer service ethic and clear, confident communication skills.

  • A desire to learn - full training on our products, systems, and processes will be provided.

  • Competent IT skills and good knowledge of Microsoft; Outlook, Excel, Word

  • A pro-active approach, and are hard working with a positive attitude.

  • Excellent communication, time management, and problem-solving skills.

  • Passion for helping others.

  • Flexibility, organisation, coachability

  • Self-motivated with a “can-do” approach to work and customer service

  • Ability to work in a small office team and be able to diversify role when required

Previous experience within customer service is essential, previous experience within the industry is desirable but not essential as full training will be given.

What You’ll Get in Return

  • A competitive salary

  • Comprehensive training and ongoing support

  • A collaborative and friendly team culture

  • Automatic enrolment into company pension scheme

  • Free, on-site Parking

  • Close to bus routes, Horwich Parkway Train station, and the M61

Hours: Monday to Friday 08:30am - 5:00pm (4:00pm on Friday's)

Holidays: 20 working days, plus bank holidays. We do not work weekends.

3 months' probation period

Callum Youle
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